Privacy-Return-Policy

This privacy policy defines how the (e-sfashion.com) website uses and protects any of the personal information that you provide to us when you use this website.

We are committed to ensuring that your privacy is protected. We must ask you to provide us with some information by which you can be identified when you use this website, with the assurance that it will only be used in accordance with this privacy policy.

We may change this policy from time to time by updating this page. You should review this page from time to time to ensure and accept any changes.

What information do we collect?

We may collect personal information such as: Name; Contact information including email ID, Delivery Address, Demographic information such as Zip code and Address. Essential to know the required Product details.

What we do with the information we collect We will use this information to.

Keep internal account records.
Help us reach your desired product
Enable us to process and deliver any purchase order submitted by you.
To improve our products and services.
We send you other information about " e-sfashion.com" that we think may find interest from you, using the email ID you provided.

Safety

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put appropriate physical and electronic procedures to protect and secure the information we collect on our website.

Control of your personal information

At any time, you can ask us to stop using your personal information for direct marketing purposes, by emailing e-sfashion.com.

Disclosure of your personal information

We will not disclose or pass your information to any third parties unless we obtain your permission or if it is claimed by the competent authorities such as the judicial, security and other supervisory authorities in the State of Kuwait or those that may help us obtain your required parts. If you believe that any information, we have about you is incorrect or incomplete, please email us as soon as possible at e-sfashion.com and we will promptly correct any information found to be incorrect.

Return & Shipping Policy

The customer has the right to exchange and return the product and refund its price within 15 days from the date of purchase, while the receipt must be provided with the buyer’s account data and the name itself upon purchase and check the integrity of the product.

The product must be in the same condition as it was before purchase and suitable for resale and put in its original packaging with all its contents.
Return or exchange is made in only one case if the product is purchase from the e-sfashion.com.
If the customer misuses, damages or installs the product incorrectly, the buyer is not entitled to return and exchange.
The buyer bears the value of shipping and delivery in all the above items if it is outside or inside Kuwait.
The e-sfashion.com team must be informed for a period of time which should not exceed 15 days via WhatsApp or a message explaining the reason for the return or replacement.
All prices and offers are subject to availability and may be withdrawn or adjusted at the discretion of e-sfashion.com.
Prices and offers on the website may differ from prices and offers in retail stores, or anywhere else.
The customer is not entitled to claim the difference in price between the website and the store if any
To ensure smooth delivery you must provide us a clear delivery address. The delivery address must contain building, villa or flat number, street name, town, city, postal code, and must contain valid telephone number
We are not able to make deliveries during weekends and official vacations, so all deliveries will arrive to your door on a week day which is from Sunday to Thursday.
Please double check the delivery address and contact number to avoid delayed delivery.
Products cannot be shipped to an incomplete address or to an address different from the one assigned on the purchase order.
In case of you were out of reach / Or refused to receive the product for any reason other than a mistake in the sent order, then you shall agree to pay the delivery fees only, or to deduct it from the online.
For international shipments, in case of you refused to pay the customs or taxes that may apply on the country of destination, then the shipment will be reverted back to our warehouse but you will bear the cost of shipping and any extra charges that may be paid as mentioned above.
When the delivery is made, please sign the delivery receipt to confirm that the delivery box and the product(s) have no defects.

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