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Privacy & Return Policy
Privacy Policy
This privacy policy defines how the e-sfashion.com website uses and protects any personal information you provide when you use this website. We are committed to protecting your privacy and ensuring your personal information is used only in accordance with this policy.
Changes to Privacy Policy
We may update this policy periodically. Please review this page regularly to ensure you are aware of any changes.
Information We Collect
We may collect the following personal information when you use our website:
- Name
- Contact information including email address and delivery address
- Demographic information such as zip code
- Product details required for processing your order
How We Use Your Information
We will use the information we collect for the following purposes:
- To maintain internal account records
- To assist in processing and delivering your purchase orders
- To improve our products and services
- To send you promotional information related to e-sfashion.com,based on the email you provided
- Data Security
We are committed to ensuring that your information is secure. We employ appropriate physical and electronic procedures to safeguard your information from unauthorized access or disclosure.
Control Over Your Personal Information
You can request to stop using your personal information for direct marketing purposes by emailing salhiyafashion@gmail.com.
Disclosure of Personal Information
We will not share or disclose your information to any third parties unless:
- We have your permission, or
- It is required by authorities such as judicial, security, or other regulatory bodies in the State of Kuwait.
If you believe any of your personal information is incorrect or incomplete, please contact us at salhiyafashion@gmail.com, and we will promptly make the necessary corrections.
Return & Shipping Policy
The customer has the right to exchange and return the product and refund its price within 15 days from the date of purchase, while the receipt must be provided with the buyer’s account data and the name itself upon purchase and check the integrity of the product. The product must be in the same condition as it was before purchase and suitable for resale and put in its original packaging with all its contents. Return or exchange is made in only one case if the product is purchase from the e-sfashion.com.
- If the customer misuses, damages or installs the product incorrectly, the buyer is not entitled to return and exchange.
- The buyer bears the value of shipping and delivery in all the above items if it is outside or inside Kuwait.
- The e-sfashion.com team must be informed for a period of time which should not exceed 15 days via WhatsApp or a message explaining the reason for the return or replacement.
- All prices and offers are subject to availability and may be withdrawn or adjusted at the discretion of e-sfashion.com.
- Prices and offers on the website may differ from prices and offers in retail stores, or anywhere else.
- The customer is not entitled to claim the difference in price between the website and the store if any
- To ensure smooth delivery you must provide us a clear delivery address. The delivery address must contain building, villa or flat number, street name, town, city, postal code, and must contain valid telephone number
- We are not able to make deliveries during weekends and official vacations, so all deliveries will arrive to your door on a week day which is from Sunday to Thursday.
- Please double check the delivery address and contact number to avoid delayed delivery.
- Products cannot be shipped to an incomplete address or to an address different from the one assigned on the purchase order.
- In case of you were out of reach / Or refused to receive the product for any reason other than a mistake in the sent order, then you shall agree to pay the delivery fees only, or to deduct it from the online.
- For international shipments, in case of you refused to pay the customs or taxes that may apply on the country of destination, then the shipment will be reverted back to our warehouse but you will bear the cost of shipping and any extra charges that may be paid as mentioned above.
- When the delivery is made, please sign the delivery receipt to confirm that the delivery box and the product(s) have no defects.
Contact Information
If you have any questions or concerns regarding our privacy or return policies, feel free to contact us:
- Mobile: (+965) 98900952
- Email: salhiyafashion@gmail.com
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